Chairman and CEO of ASUS, Jonney Shih said the following in one of his speeches.
The most important value of a brand name is its ability to remove consumers' uncertainty when purchasing products.
You may think that if a CEO is talking like this the company will perceive it as an order and act accordingly. Not the case when we are talking about ASUS.
Did you realize that they don't have any telephone number or an e-mail address in their Asus Global page! Yes, you may use 'the form' to write (but not to communicate) them, they say they got your message... After months they still don't reply even if you send them many and many reminders... They simply ignore... You have nothing in your hand, no telephone, no e-mail...
And yes, they still claim to be a customer oriented company...
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1 comment:
Very interesting post.....
I just cannot stress enough the need for a decent battery when mobile.
So many seem completely rubbish!
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